Customer Opinion Survey

• Define the Bank's level of service quality in the areas of:

• Facilities
• Accuracy
• Convenience
• Image
• Products
• Timeliness
• Service
• Personnel

• Compare the responses received from Bank customers with the benchmark data in our five proprietary databases for the Largest Deposit Customers, Largest Borrowing Customers, Main Office Customers, Branch Customers and All Customers.

• Recommend methods which can be used to improve service quality in areas identified as below expectations.

• Utilize the survey results as the basis to develop improved strategies.