Advanced Selling Skills

This advanced selling skills course is especially designed for anyone who interacts with customers in promoting bank products and services.  The intent is to provide the sales staff with skills necessary to increase customer relationships through behavior change and a heightened awareness of sales skills.

Chapter I - The Sales Process

• Why Selling is Important

• Cross-Selling and Needs Analysis

• Asking for the Business

Chapter II - Business Development

• Prospecting

• Telemarketing

• Making Appointments

• Tickler File

• Referrals

• Assigned Accounts

Chapter III - Planning for Success

• Time Management

• Goal Setting

• Having Fun in Your Job

Chapter IV - Mission Impossible

• Behavior Change

• Self-Improvement

Each participant is provided with a workbook for note taking and to keep for future reference.  The employees will also learn through group discussion, workbook exercises and role playing.